Did you know that AI chatbots can handle up to 80% of customer inquiries, reducing operational costs by 30%? In today’s fast-paced digital landscape, businesses must leverage AI-powered chatbot solutions to enhance customer experience, automate workflows, and drive revenue. At Luvina, we specialize in developing high-performance AI chatbots designed to meet the unique needs of your business. Our tailored solutions are designed to flow with your systems, creating efficiency, enhancing the customer experience, and creating new avenues for growth. We can assist you in leveraging the potential of AI to propel your business forward.

Our AI chatbot development service

At Luvina, we offer a full suite of chatbot development services to meet the changing needs of businesses across industries. From designing and developing it from scratch to integrating it seamlessly and upgrading the functions, we ensure every solution is tightly coupled to your business objective.

1. Custom AI chatbot development

Suppose you are on the hunt for a solution that is above basic functionality and one that genuinely improves user interaction. In that case, our enterprise AI chatbot development service has just the solution for you. We are dedicated to developing tailor-made chatbots specifically tailored to suit your own particular needs. 

We collaborate with you hand-in-hand to develop smart bots that automate complex operations, encourage user engagement, and offer easy communication across mediums. With our customized AI chatbot solution, you will have a product that aids not only customer support but also customized experiences that reflect the personality of your brand.

2. GPT-4 API-powered chatbot integration

Our AI chatbot development service elevates customer interactions with GPT-4 API-driven chatbot integration. With sophisticated machine learning and natural language processing, our chatbots provide more human-like conversations. These smart bots learn and evolve from every interaction, giving personalized assistance and immersive customer experiences. GPT-4 makes your chatbot an intelligent tool that can give highly accurate answers.

3. AI chatbot integration

Through integrating chatbots in your existing infrastructure, such as CRM solutions, payment gateways, and analytics tools, we enable continuous, context-dependent conversation across multiple channels. We make sure that the integration process is seamless to be deployed so that your chatbot runs smoothly on iOS, Android, and web platforms. This massive integration brings a massive benefit to your business operations, whether it’s online transactions or customer service, with ongoing interaction and improved customer satisfaction across all touchpoints.

4. Conversational AI chatbot

By virtue of our AI chatbot development service, we specialize in creating conversational AI chatbots that converse with users in normal, human-like discourse. Our chatbots are designed to be multi-platform, integrating Slack, Facebook, and even Amazon Alexa, providing companies with a multi-purpose customer engagement solution. With the assistance of advanced natural language processing technology, our conversation AI chatbots enable companies to provide advanced support, improve engagement, and establish more meaningful relationships with customers.

5. Customer support chatbot

Our 24/7 customer service chatbots are designed to be online at all times to help customers and address problems in the most effective way possible. With reply automation, these chatbots reduce human intervention, thereby ensuring that your customers are never left alone whenever they require help. With such 24/7 support, customer satisfaction is boosted, loyalty is improved, and your operations are streamlined, leaving your team to handle more complex tasks.

6. Internal support chatbots

Our internal chatbots enhance operational efficiency by providing employees with instant support. No matter if they handle IT, HR, or operational problems, these AI-powered assistants streamline processes, resolve queries, and boost productivity. Taking over routine tasks frees up time for your team to focus on more strategic efforts, thus improving productivity and internal communication.

Industries we serve

At Luvina, we offer tailored chatbot development solutions that are appropriate for a range of industries, with integration not compromising your business needs and brand voice. If you are in e-commerce or any other industry, we conduct an extensive industry, customer needs, and audience analysis to maximize value for your custom AI chatbot.

1. E-commerce

For the online commerce business, chatbots can transform the customer experience through assistance in responding to product inquiries, ordering products, and shipment tracking. With our AI-driven solutions, we enable personalized product recommendations, individualized offers, and promotions based on customer preferences, resulting in customer satisfaction and engagement. With the automation of these most critical customer service activities, we save customers’ time and provide an enhanced shopping experience, resulting in sales and customer loyalty.

Luvina partnered with a leading e-commerce platform in Southeast Asia to implement an AI chatbot that optimizes customer interactions. Before the implementation, the platform struggled with a high cart abandonment rate (around 68%) and slow customer response times. Luvina’s chatbot was designed to provide real-time product recommendations, handle order processing, and assist with customer inquiries.

Within six months of deployment, the chatbot helped reduce cart abandonment by 30%, increase sales by 23%, and improve average customer response time from 2 hours to just 5 seconds.

2. Healthcare

Our chatbot development solutions enhance patient experience via personalized engagement, such as the identification of symptoms, scheduling appointments, and immediate medical information. Chatbots also eliminate repetitive administrative work, from reminder management and scheduling meetings with healthcare providers to handle pharmaceutical sales representatives’ routine tasks.

3. Fintech

In Fintech, AI chatbot development services are revolutionizing customer service as well as financial advice. Our 24/7 available AI chatbots solve day-to-day problems as well as provide specific financial advice. Ranging from helping customers select a mortgage to processing payments, transfers, and insurance claims, our solutions facilitate crucial tasks, offering a seamless experience. 

By delivering real-time financial data and safe transactions, we enhance customer satisfaction and business efficiency, alter the way financial services interact with customers, and improve overall service delivery.

A Japanese fintech company offering digital payment services faced difficulties in handling customer support requests, particularly regarding failed transactions and balance inquiries. Luvina developed an AI chatbot capable of processing financial transactions, delivering real-time financial data, and providing 24/7 customer support.

After four months, the chatbot reduced manual customer support requests by 40%, increased successful transaction rates from 92% to 98%, and decreased the average customer inquiry resolution time from 15 minutes to just 30 seconds.

4. Edtech

Our chatbot development solutions in the edtech sector support students by providing personalized assistance with classwork, homework, projects, and exams, adapting to their knowledge and preferences. These chatbots also automate mundane tasks for instructors to allow them to focus on quality education and monitor their students’ performance. 

Our AI chatbots also make administrative tasks like admission easy, give immediate access to knowledge, and guide personalized learning courses, allowing students and teachers to achieve their goals efficiently.

Luvina collaborated with an online education platform to create an AI chatbot that supports students and instructors. The chatbot was designed to assist students with homework, exams, and personalized learning while automating administrative tasks such as enrollment and scheduling for instructors.

After three months, student engagement increased by 35%, the administrative workload for instructors was reduced by 50%, and 80% of student queries were successfully resolved by the chatbot without human intervention.

5. Logistics & Transportation

Through our enterprise chatbot development service, we help businesses streamline the coordination of services such as ridesharing, shipping tracking, and delivery reservations. These intelligent bots provide customers with instant updates on traffic, deliveries, and even trip arrangements so that they know exactly what is going on and services are delivered instantaneously. With more efficiency in routing options and customer communication, our chatbots make deliveries faster, more reliable, and of higher quality in the transportation and logistics sector.

Why choose Luvina for an AI chatbot development solution?

Luvina is a well-established chatbot development solutions expert offering intelligent and custom chatbot solutions to diverse industries. Using highly experienced development strengths, sophisticated technologies, and our well-documented proven success, we facilitate businesses to enhance customer experience, automate mundane activities, and construct efficiency.

Expertise & experienced development team

Our team is made up of top-grade software developers having rich experience in chatbot development, which develops high-performance chatbots that plug easily into today’s infrastructures. With rich expertise in AI, NLP, and ML dating back over 16 years, we develop continuously improving techniques in order to deliver premium-quality chatbot programs as per specific business needs.

Proven AI POC projects

Luvina has successfully delivered a number of AI Proof of Concept (POC) projects, demonstrating our ability to innovate and deliver AI-based solutions across different domains:

• Key information extraction from documents: PaddleOCR-based automated invoice processing for enhanced efficiency.
• RAG document processing system: Leveraging LLMs for document summarization and information retrieval.
• OCR for handwritten and printed text: optical character recognition (OCR) technology for digitizing and extracting handwritten content.

Cutting-edge technology & security

With Natural Language Processing (NLP) and Machine Learning (ML), we use the most advanced artificial intelligence technology to create sophisticated chatbots that behave like humans. Security, our first on the list, means having strong encryption and authentication methods and adhering to stringent data privacy laws.

Flexible & scalable solutions

Luvina guarantees smooth group growth and around-the-clock assistance in many time zones using adaptable development models. Furthermore, our bilingual mastery in English and Japanese helps us fulfill varied customer requirements well.

Luvina’s knowledge of AI chatbot development services enables companies to transform consumer interactions, improve operational effectiveness, and propel digital transformation. Let’s start working on your next chatbot run by AI today!