Cloud-based CRM/SFA for SMEs: Overcoming Salesforce’s Weaknesses with Innovative Software Solution

Highlights:

– Solving the “Impossible” needs: Comprising 18 business micro-services hosted on the AWS cloud platform, serving as web services and mobile apps. Additionally, an OCR-based customer information scanning application supports the sales team’s daily operations.

– Adapting to COVID-19: This project, requiring nearly 1000 man-months of work, was accomplished within a year with a team of over 100 members, all during the challenging period of the COVID-19 pandemic.

– Full-Cycle services: Luvina’s involvement spanned from initial design to infrastructure setup and eventual release.

Overview: The goal is to develop a suitable product that accurately meets customer needs.
Solution: CRM
Country: Japan.
Technologies: ReactJS, React Native, Java Spring Boot, AWS Micro Service, Elastic Search, Amazon Aurora, PostgreSQL
Scale: 1000 man-months
Duration: 11 months

Our client, a renowned systems integrator in Japan, sought to revolutionize their operations by creating a comprehensive CRM system that could compete and overcome the limitations of current CRM systems on the market.

01. Highly challenging requirements from customers:

– Our customer expected to cloud their existing system into 18 microservices, each requiring seamless independent operation while maintaining connectivity.

– Unique requirements for near-instant data restoration in the event of technical issues. The inherent intricacies of microservices posed challenges in efficient data recovery.

02. COVID-19 impact:

Furthermore, the project also faced unprecedented challenges: implementation during the COVID-19 pandemic, requiring the entire team to work and live at the company during the entire period of the project implementation. This creates a big challenge for our logistics team who need to take care of daily activities for all project team members 24/7 throughout the working process.

01. Expert consultation: To tackle the challenges of complex data flow, we brought in experts for their insights and innovative solutions. With expert insight, we were able to develop a strategy to overcome data recovery problems in a microservices environment.

02. Comprehensive logistics: Implementing a comprehensive logistics system to accommodate pandemic-related restrictions, ensuring the well-being of over 100 team members working in two shifts at the office. This included provisions for electricity, water, meals, and other necessities, ensuring a conducive working environment despite pandemic constraints.

01. Effective data recovery: The seemingly insurmountable challenge of rapid data recovery in a micro-service environment was effectively solved, exceeding initial expectations. Customers now have a system that not only provides advanced functionality but also can recover data from technical problems.

02. Stringent quality standards: Maintaining rigorous quality standards with a remarkable 0.7% error rate, signifying a maximum of 7 bugs in 1000 lines of code, meeting and surpassing customer expectations.