Comprehensive aviation services software development for travel and tour companies

ABOUT CLIENT​

The clients are travel and tour companies specializing in providing allaviation-related services, such as booking management, farecalculation, transportation, and hotel booking, information changes,refunds, ticket issuance, and more.​

COUNTRY: Japan​

FUNCTIONS:​

– Web System: Provides flight booking services.​

– Batch System: Retrieves flight data information for airline agencies.​

– Tool System (Desktop): Supports booking operations, data analysis,synthesis, and automatic report generation.​

DURATION: 2018 to present​

TEAM SIZE: Peak time: 12 engineers​

SERVICES:​

– Technical consulting and solutions.​

– Software Development.​

– Software Maintenance.​

– Cloud Operations.​

– Resource Management.​

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CLIENT REQUIREMENTS:​

– Our client provides comprehensive aviation services, including bookingmanagement, fare calculation, transportation and hotel booking,information changes, refunds, and ticket issuance. ​

– They also perform data analysis and automatic reporting. ​

– The primary objectives were to overcome challenges with the current APIusage, reduce resource consumption and errors, and optimize workprocesses for greater efficiency.​

CHALLENGES:​ The client faced challenges including complexworkload management, API integration difficulties,resource-intensive data processing, lack ofstringent error controls, operational inefficienciesdue to insufficient expertise, and continuous projectscope changes driven by end-user input.​

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PERSONNEL SELECTION CRITERIA: ​

– Knowledge of fundamental programming concepts.​

– Flexibility in switching programming languages.​

– Strong analytical skills for understanding business processes.​

– Long-term commitment.​

– High level of discipline.​

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BUSINESS PROCESSES:​

– Provide training and business knowledge transfer after each completed project.​

– Understand the meaning and requirements of business processes, mapping them to real-worldscenarios in the travel and tourism industry.​

– Inherit business process content from products already running in the production environment.​

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COMMUNICATION:​

– Collaborate with customers to resolve development challenges.​

– Conduct discussions and meetings with customers to understand their requirements.​

– Create user-oriented documentation to facilitate faster understanding and issue resolution.​

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