Optimizing E-Commerce & ERP Systems for a Global Retailer
Optimizing E-Commerce & ERP Systems for a Global Retailer
Highlight
Service:
– System Maintenance
– IT Support
– Helpdesk Support
industry:
Retail
TECHNOLOGY:
WordPress, Odoo
Overview
Luvina’s Helpdesk & System Maintenance for Beato’s E-Commerce and ERPSystems
Beato, a leading floral and gift-ordering service operating across multiple markets, including Singapore and Vietnam, relies on Luvina to ensure the seamless operation of its e-commerce (EC) and ERP systems.
Religion: Singapore
Industry: Retail
Scope: Order Management, Product Management
Duration: 10/2024 – Present
Total Engagement: 1.5MM (as of March 2025) | 40 hours/month
Services Provided
🔹 System Maintenance: Add-on development, system updates, and ongoing maintenance.
🔹 IT Support: System monitoring, issue investigation, and end-user assistance.
🔹 Helpdesk Support: Providing assistance via email and WhatsApp.
Supported Platforms: WordPress, Odoo
Challenge
CLIENT & OBJECTIVES
– Beato, a premier online flower and gift-ordering service, operates across multiple markets. Their e-commerce platform runs on WordPress, with sales data synchronized to an Odoo-based ERP system to streamline operations.
– Previously, Beato’s EC system was developed and managed by an Indian vendor, but delays in addressing system issues—such as bugfixes, performance optimizations, and customer support—led to operational bottlenecks and inefficiencies.
– Beato needed a reliable technology partner to enhance system stability, accelerate issue resolution, and ensure seamless help desk support.
CHALLENGES
– As Beato expanded into new markets, they required a long-term technology partner to enhance and future-proof their systems.
– Beato had no direct control over source code, hosting, or technical documentation, making vendor transitions difficult. Plus, Without an in-house IT team, Beato struggled to assess and select the right technology partner.
– Existing issues and critical bugs need to be resolve swiftly to ensure a seamless experience during upcoming peak sales seasons, preventing revenue loss and maintaining a strong brand impression in new markets.
Solution
LUVINA’S SOLUTIONS
– Proactive Helpdesk & Maintenance – Implemented priority-based issue resolution, automated monitoring, and real-time support via email & WhatsApp.
– Optimized WordPress & Odoo System – Fixed backlog issues, enhanced performance, and ensured stability during peak seasons.
– Seamless Vendor Transition – Retrieved system data, source code, and documentation, ensuring a smooth, disruption-free handover.
Long-term:
– Scalable & Future-Ready Architecture – Identified bottlenecks, optimized infrastructure, and planned upgrades for multi-language, multi-currency, and payment integrations.
– Efficient Documentation & Knowledge Transfer – Standardized system documentation and streamlined request handling for long-term efficiency.
KEY FEATURES:
2. WordPress – E-commerce & Order Management
| Feature | Description |
| Shopping & Checkout | Browse and add products to cart, apply discount codes, select shipping methods, and complete secure payments. Order confirmation emails are automatically sent. |
| Product Management | Supports various product types (flowers, gifts) with multiple variants (colors, sizes). Enables inventory tracking with stock alerts and dynamic pricing options, including discount codes and promotions. Customers can leave reviews and upload real images. |
| Payment & Shipping | Integrates multiple payment gateways (Stripe, PayPal, etc.). Allows flexible shipping configurations, including location-based fees and delivery options. |
| Order & Customer Management | Tracks order status from placement to delivery. Generates invoices and sends automated email notifications for status updates. Manages customer profiles, purchase history, and loyalty programs. |
| UI Customization | Provides access to premium and free themes (Flatsome, Astra, OceanWP). Supports Elementor for drag-and-drop page design and built-in widgets for product display, cart, and checkout. Ensures mobile-friendly responsiveness. |
2. Odoo – Backend & Business Insights (for Seller Only)
| Feature | Description |
| Invoice Management | Synchronizes order data from WordPress for accurate invoicing and payment tracking. |
| Sales & Revenue Analytics | Provides real-time sales monitoring, revenue analysis, and graphical reporting for business insights and strategic decision-making. |
Achievement
– Cost Efficiency – Helped Beato cut IT support costs by 50% while maintaining high-quality service and rapid response times.
– Seamless System Transition – Luvina took over Beato’s system within 5 days, ensuring zero downtime and uninterrupted operations for end users.
– Peak-Season Stability – Implemented critical hotfixes and optimizations, preventing service downtime during high-traffic sales events.
– Flexible & Responsive Support – Although contracted for 8/5 support, Luvina provided scheduled assistance during peak holidays, earning positive feedback from Beato.
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