ERP Optimization & Automation with Dynamics 365 Business Central

The client operates in the procurement, recycling, and trading of industrial scrap materials, primarily metals and recycled paper, with over 20 years of experience. As their business expanded across multiple countries including Malaysia, Indonesia, Thailand, and China, the need for a centralized and standardized ERP system became critical.

Luvina Software partnered with a Singapore-based industrial recycling company to optimize and scale their ERP operations on Microsoft Dynamics 365 Business Central (BC).

The client operates in the procurement, recycling, and trading of industrial scrap materials—primarily metals and recycled paper, with over 20 years of experience. As their business expanded across multiple countries including Malaysia, Indonesia, Thailand, and China, the need for a centralized and standardized ERP system became critical.

While Dynamics 365 BC had already been selected, the client faced challenges in fully leveraging the platform to support their operations efficiently and consistently across regions.

Industry: Recycling & Trading (Metal, Paper)
Scope: Multi-country operations (SEA & China)
Service: Consulting & ERP Development
Duration: Oct 2025 – Present

Despite having an ERP system in place, the client encountered several operational bottlenecks:

• Lack of standardized processes
  Users were unfamiliar with ERP best practices, leading to inconsistent operations and data issues.
• Limited understanding of system capabilities
  The team was not fully aware of what Dynamics 365 BC could support, resulting in underutilization of the system.
• Heavy reliance on manual operations
  Many critical workflows were handled خارج the system, increasing workload and risk of errors.
• High dependency on external vendors
  Additional resources were required to clean and standardize data, increasing operational costs.

👉 The client needed not just a vendor, but a partner who could bridge business operations with ERP best practices, while optimizing cost.

Luvina took a consulting-led approach, combining business understanding with technical expertise:

• Onsite business analysis & consulting
  Experienced Business Analysts worked directly with the client to deeply understand real operational workflows.
• Fit-gap analysis on Dynamics 365 BC
  Clearly identified:
  • What can be handled by standard BC features
  • What truly requires customization
• Cost-optimized solution design
  Customizations were carefully evaluated and implemented only when necessary to ensure budget efficiency.

Implementation Strategy

To maximize efficiency and control costs, Luvina applied a structured strategy:

• Standard-first approach
  Prioritized using out-of-the-box BC features wherever possible
  → Limited customization to under 25% of total functionality
• Deep operational alignment
  Conducted detailed analysis of actual business processes to ensure system design reflects real-world operations.
• Agile delivery model
  • Continuous requirement gathering & development in sprints
  • Early demos for fast feedback
  • Iterative improvements aligned with evolving needs

👉 This ensured the client could see value early and adjust quickly.

01. Completed on time: Projects always meet progress and quality goals, leading to the satisfaction of our client and strengthening their trust that Luvina is their trusted operation and maintenance partner.

02. Flexibility and responsiveness: Our project teams have excelled in handling urgent requests quickly and flexibly, demonstrating a strong commitment to customer success.

03. Onsite support: We provide additional onsite team members to meet the need for continuous communication and field testing.

04. Ongoing support: Luvina provides continuous support for customers with periodic testing needs, especially during operating system updates, ensuring stable product operation. Despite the challenges of adapting to new products, Luvina’s proactive spirit and determination consistently ensure timely product releases, reinforcing our reputation as a reliable IT outsourcing partner.