GDS System Software Testing

A leading Global Distribution System (GDS) provider in Japan, specializing in IT solutions for the airline travel industry, sought a skilled and aviation-savvy QA team to continuously test their system releases. The objective was to accelerate their product rollout, scale operations rapidly, and maintain their competitive edge in a fast-evolving market.​​

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– Location: Japan​

– Industry: Airline / Travel Technology​

– Duration: 2014 – Present​

– Team Size (as of Jan 2025): 2MM onsite + 5.75MM offshore​

– Service: Software Testing​

– Key Technologies: Sabre API, Travel Fusion API, XML, Postman,Sabre RED 360​

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CLIENT & OBJECTIVES​

1. Client

Our client is a large GDS provider in Japan, delivering cutting-edge IT solutions to airline service companies.​

Their systems play a central role in enabling travel agents (TAs) to access and book flights, making them an essential partner for airlines entering the Japanese market. With an expansive portfolio of products and modules, they support a wide range of travel operations for agents and providers alike.

2. Objectives

– Build a cost-effective, dedicated QA team.​

– Rapidly launch new API-based products (Sabre, Travel Fusion).​

– Scale up testing capacity to support growth and compete with online travel platforms.

CHALLENGES​

– Shortage of Aviation Testing Experts: Recruiting QA engineers withboth domain expertise and IT knowledge in Japan was difficult.​

– Limited Internal IT Resources: The client lacked a dedicated APItesting team and faced capacity constraints.​

– Post-COVID Market Pressure: Competition from online travelagencies (OTAs) intensified, requiring the client to accelerateproduct development and innovation.​

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LUVINA’S SOLUTIONS​

– Developed and proposed a comprehensive API testing strategy for Sabre and Travel Fusion,including test plans, test cases, business flow, and output validation.​

– Built a professional testing team with both technical expertise and strong knowledge of theairline industry.​

– Provided training and continuity planning to ensure stable delivery even with team changes.​

STRATEGY:

– Enhanced Communication: Fostered close collaboration with the client to speed up productlaunches.​

– Proactive Support: Took initiative beyond assigned tasks to reduce client workload andaccelerate delivery.​

– Knowledge Transfer: Trained backup personnel to ensure seamless operations.​

– Successfully deployed over 60 airline carriers, including 25 new integrations and 35functionality upgrades.​

– Investigated and validated more than 200 APIs from Sabre and Travel Fusion,covering services such as flight booking, payment, hotel, and car rentals.​

– Delivered a stable, professional testing team, outperforming previous offshorepartners from India.​

– Helped reduce operational costs by ~50% compared to Indian offshore vendors.​

– Consistently supported carrier deployment goals, enhancing the client’scompetitiveness in the market.​

– Contributed to the successful development of:​

– A LCC (Low-Cost Carrier) booking system using Travel Fusion API.​

– A comprehensive NDC Suite travel solution using Sabre API.

Luvina delivered a stable, high-quality QA team that out performed previous off shore vendors and ensured smooth carrier deployments.​

Through the project, Luvina built and owned deep know-how in GDS workflows(Sabre, Amadeus, Travel Fusion) and airline booking system development.​

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