Logistics system maintenance

A leading logistics company in Japan had a vast system that needed monitoring, management, and optimization. Drawing on deep technologicalexpertise and industry insights, Luvina Software partnered with the client to enhance operations and continuously evolve the system with newfeatures, delivering ongoing support for over two years.

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– Religion: Japan​

– Industry: Logistics​

– Duration: May 2022 – Present​

– Size: 80MM (PEAK 4MM)​

– Service: IT Managed Services​

– Key Technologies: COBOL, SHELL, DB2​

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ABOUT THE CUSTOMER​

Our client is one of Japan’s leading logistics companies, operating over4,000 domestic distribution centers and warehouses, with offices in 22countries and agents in 18 more. They provide global logistics services,including sea, air, and land transportation.​

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Given their large-scale operations, the client had complex requirementsfor their logistics system:​

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– Regular Maintenance: To ensure continuous and stable operations,including software updates and security patches.​

– Issue Resolution: Quick repairs to system errors to maintainuninterrupted service.​

– Customization: Flexible development and system adjustments to meetnew business needs or regulatory changes.

CHALLENGES​

– Labor Shortage: In Japan, finding experienced COBOL programmers became increasingly challenging. Many seasoned developers had retired, while younger generations no longer studied this language.​

– Complex Systems and Specialized Operations: The client’s large-scale system, combined with intricate business processes, required a maintenance team with deep technical and industry expertise.​

– Sudden Requests: Unplanned maintenance and upgrade demands from partners could arise unexpectedly, often with tight deadlines to meet market needs or comply with new government regulations.

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LUVINA’S ADVANTAGES​

– Extensive Experience: With over a decade of expertise in COBOL development for major Japanese banks, insurance companies, and securities firms, LUVINA has built a strong foundation in COBOL systems. Our seasoned team brings a wealth of knowledge and proven success to every project.​

– Skilled Team: Beyond technical excellence, LUVINA’s professionals are deeply familiar with Japan’s logistics systems. This unique blend of technical skill and industry know-how allows us to swiftly implement, enhance, and maintain complex systems, ensuring seamless operations for our clients.

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LUVINA’S STRATEGY:

– Talent Development and Training: Focused on enhancing the existing team’s COBOL expertise, LUVINA implemented specialized training programs to deepen their project knowledge, improving both technical skills and business understanding.​

– ODC Strategy: By establishing an independent Offshore Development Center (ODC) dedicated to COBOL projects, LUVINA created a self-managed team capable of optimizing workflows and reducing dependency on the client, delivering greater efficiency and flexibility.

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– Developed and Released Critical Functions​: Luvina swiftly developed and released several key functions for the system based on client’s demands. (More details below).​

– Improved System Efficiency​:
+ Optimized workflows, resulting in a 40% increase in operation efficiency compared to the beginning time of the project.​

+ Enhanced the system’s performance, increasing task processing speeds by up to 50%.

– Documented 50 Previously Undocumented Functions: Identified and created documentation for nearly 50 system functions that previously lacked any design specifications.​​​

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