Optimizing Heartcore CMS Migration, Integration, Customization

DESCRIPTION:​

– Developed marketing or eCommerce websites using Heartcore.​
– Migrated traditional websites to Heartcore CMS, including website language conversion.​
– Developed and maintained Heartcore CMS/CXM and CXM cloud systems.​
– Provided support for Heartcore installation and usage.​

LOCATION: Japan​

INDUSTRY:​ Websites, Content Management (CMS), eCommerce, Customer Experience
Management (CXM)​

SIZE: 2 ~ 15 man-months depending on the phase.​

KEY TECHNOLOGIES: Java, JSP, Oracle Database, MySQL.​

CLIENT AND OBJECTIVE:​

Heartcore CMS is a leading CMS in Japan, attracting clients who seek a comprehensive website management system. The team’s task is to use Heartcore CMS to develop or migrate websites for clients. ​

Additionally, the team provides support and resolves issues that arise during installation and usage.​

The goal is to create websites that are easily managed and professionally developed.​

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CHALLENGES:​

– The client faced issues with Heartcore CMS/CXM where certain features and functionalities did not align with their specific business needs.​
– The client encountered difficulties after customizing Heartcore CMS/CXM beyond the standard version, which prevented them from upgrading to newer versions smoothly.​
– The client preferred to integrate CMS/CXM into their existing system rather than migrating to a completely new platform.​

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Customization and Extension of Heartcore CMS/CXM:​
– Customized and developed extensions to add new functionalities to the Heartcore CMS/CXM system. ​
– Created separate packages that inherited and reused resources from the standard system.​
– Ensured system integrity without compromising performance.

Integration of Heartcore with previous Java System:​
– Luvina encapsulated the CMS/CXM system into a library and integrated it into Tomcat or the client’s existing Java Web Service system. ​
– This solution addressed the client’s requirement to retain their previous Java system while utilizing Heartcore as an additional service.

Separation of Old Custom Functions Using Microservices:​
– Luvina assisted the client in separating customized functions from the Heartcore CMS/CXM system. ​
– Transitioned these functions to the standard system using a microservice architecture. ​
– This approach maintained the integrity of the standard version while preserving the customizations previously made by the client. ​
– It also facilitated easier future upgrades for Heartcore CMS/CXM.

Building the Version Upgrade Process:​
– Luvina established a version upgrade process to ensure future system updates. ​
– This process guarantees that the client’s system remains up-to-date and avoids becoming obsolete.​​​​

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ACHIEVEMENT
– 50+ Extension developed and 30+ Extension customized for different functions for various clients.
– >270 Documents and know-how stored as reference materials and project staff training documents.
– 02 months: Training time for a new staff member to perform project tasks from scratch.
– 01 week: Project implementation time from receiving the request.

QUALITY HANDLING PRODUCTIVITY
– For 2 support projects, the average processing speed can handle 52 Incidents/month, achieving 80% resolution of the incidents encountered by the client.
– For development projects, 8/8 projects were delivered ahead of schedule, with a bug rate of < 0.5 UAT bugs/Kloc within the committed timeframe, and no UAT bugs outside the committed period.

CUSTOMER EVALUATION
– Highly valued by 8/8 clients and partner organizations for website development capability.
– 4.3/5: The average rating score from the client has been collected quarterly from early 2022 to the present.

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