Global businesses are investing in SAP ERP systems to handle a sudden increase in workload while still optimizing costs and resources. SAP applications need dedicated support and technical expertise to meet strategic goals. This is where SAP application management services become crucial. By offering reliable industry-leading expertise with cost-effective service models, Luvina is committed to providing the best SAP application management services, helping businesses streamline operations and gain a competitive edge in the digital age.

What is SAP Application Management Service (SAP AMS)?

SAP Application Management Services is a service offered by SAP to provide continuous support and maintenance during the operation of applications. This service typically includes several smaller services such as technical support, application maintenance and upgrades, application monitoring and optimization, issue resolution, user support, and project-based services like migration, upgrades, and system deployment, depending on specific business needs. These services can also apply to SAP Mobile Device Management and other devices or platforms.

Application Management Services for SAP are aimed at enabling customers to derive the maximum value from their SAP application portfolio by ensuring that its SAP solutions keep running steadily, efficiently, and securely to free up more time and other resources for other business areas. After the implementation of SAP Application Management Services, customers get the necessary support from SAP experts.

Why does your business need SAP AMS?

To respond to an ever-changing market, SAP continuously evolves to adapt to future demands. SAP Application Management Services is the key to ensuring that SAP systems remain stable, helping businesses optimize performance across all operations.

• System stability and reliability: Services ensure the accuracy of the running of applications all the time, ready when required, with optimal performance, and a reduced reduction in downtime.
• Keep applications updated with the latest versions: Applications are always updated with new releases and patches for better security and efficiency.
• Access to specialized expertise and skills: Utilizing SAP application management services means your business gains access to industry-specific skills from experts who are well-versed in the latest SAP technologies. This ensures that your SAP system remains optimized.
• Application performance improvement: This involves configuration optimization, performance tuning, and bottleneck resolving to achieve better performance in general.
• Managing application ownership costs: Identifying areas where businesses can save costs, optimizing resource usage, and reducing the need for expensive hardware upgrades.
• Supporting business growth: Ensuring applications are flexible, scalable, and capable of supporting new business demands and processes.
• Ensuring compliance: SAP Application Management Services ensure that your business applications always comply with industry regulations and standards.

Application management services Luvina offer

SAP Application Management Services is not an easy process, but you can receive top-notch support when using Luvina’s application management services. By implementing professional application management solutions, Luvina delivers high-quality services to ensure that your business applications are always in the best condition.

Luvina not only helps improve and update applications but also enables businesses to control and secure their entire infrastructure, allowing them to focus 100% on their core business activities. Currently, Luvina offers three main types of SAP Application Management:

• Application Analysis: This involves identifying and resolving issues within the application, eliminating factors that waste time, resources, and money.
• Application Development and Feature Expansion: Luvina optimizes existing application features and develops new ones to meet customer goals.
• Reverse Engineering and Documentation: Utilizing reverse engineering and documentation methods to help businesses adapt to the rapidly changing technological landscape.

SAP System Support

With professional technical support, functional support, and SAP Basis administration services, your SAP environment will be ensured to operate efficiently and seamlessly.

1. Technical Support

Technical Support involves setting up, upgrading, and managing the SAP system landscape while configuring the operating system, database, and SAP instances to ensure optimal performance, security, and accessibility. It also includes monitoring system logs, resolving issues, and developing custom ABAP programs or enhancements, as well as creating programs using non-SAP technologies like Node.js, Java, or React when needed.

2. Functional Support

Functional Support focuses on defining master data, organizational structures, and business rules, along with conducting user training and supporting end-users. It also involves validating business scenarios to ensure seamless processes, analyzing issues related to master data, transactions, or reports, and providing guidance on best practices for effectively using SAP applications.

3. SAP Basis Administration

SAP Basis Administration is essential for those managing multiple SAP applications or external operating systems and databases simultaneously. This service includes installing, upgrading, and maintaining systems, monitoring performance, resolving issues, managing users and authorizations, ensuring system security and compliance, integrating with other systems, and implementing backup, recovery, and high availability measures, along with providing technical consultation and support.

Why should you choose Luvina’s SAP service?

Luvina will be your trusted partner on the journey to quality SAP application management.

• Exceptional and stable service: As one of the leading IT companies in Vietnam, Luvina has earned ISO 9001 certification for its top-notch service quality. With a team of over 750 experienced IT professionals, we are committed to meticulously ensuring that your software remains stable.
• Quick problem resolution: Luvina guarantees swift software maintenance by leveraging advanced technologies to streamline modules. We also offer 24/7 incident handling services to enhance the stability of your applications.
• Enhanced security and IP protection: Luvina adheres to international security standards, including ISO 27001, throughout our collaboration with clients. When partnering with Luvina, your data and intellectual property are securely stored and protected.
• Sustainabilit and scalability services: Supported by the rapidly growing Luvina Academy and our team of over 750 IT talents, Luvina is confident in establishing long-term partnerships with your projects. We are also ready to scale our services promptly according to the project’s needs.

For over 20 years, Luvina has collaborated with businesses across various industries. We are confident in meeting your application management needs. Contact Luvina today to learn more about our SAP application management services and start our new journey.

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