SERVICE Desk

Where quality sets

the standard

 

SERVICE Desk

Where quality sets the standard

OPTIMALLY RESOLVING TECHNICAL ISSUES

During the process of using software or operating the system, it is inevitable that there will be technical errors that your team cannot resolve. Stop wasting time and effort on on solving technical errors with Luvina’s Service Desk. You can maximize your costs and time. You can focus on implementing the main activities of your business and leave the IT support to us.

TECHNICAL SUPPORT

Technical support is a part of the service desk function that deals
with IT-related issues. When you use our technical support service, we will help you troubleshoot and resolve specific problems with your devices or systems. We will also provide you with guidance and advice to help you avoid similar errors in the future. You can improve your work productivity, reduce costs and minimize risks associated with IT failures or downtime with our services.

WHY CHOOSE US
Excellent and
stable quality
With a skilled team and insatiable learning, Luvina confidently becomes your IT support
expert.
Our certified professionals, including AWS, offer quality consultation surpassing SLA expectations.

Quick turnaround
Regardless of time zones, Luvina offers 24/7 advisory services. We’ve successfully executed global
IT help desk projects, guaranteeing responses within 24 hours.
Rest assured, while you relax, customer inquiries will be promptly addressed.

Advanced security & IP protection
Luvina ensures international security standards like ISO 27001 throughout our collaboration with any client. Your data and IP are stored in our absolute confidentiality and security.

Stable
& scalable services
Backed by a thriving Luvina Academy and a growing team of over 750 IT talents, we are confident in
our ability to form a long-term partnership with your project.
We’re prepared to scale up promptly as your needs expand.

WHY CHOOSE US
Excellent and stable quality
Excellent and stable quality

Quick turnaround
Quick turnaround

Advanced security & IP protection
Advanced security & IP protection

Stable & scalable services
Stable & scalable services

Excellent and stable quality
With a skilled team and insatiable learning, Luvina confidently becomes your IT support expert. Our
certified professionals, including AWS, offer quality consultation surpassing SLA expectations.

Quick turnaround
Regardless of time zones, Luvina offers 24/7 advisory services. We’ve successfully executed global IT
help desk projects, guaranteeing responses within 24 hours. Rest assured, while you relax, customer
inquiries will be promptly addressed.

Advanced security & IP protection
Luvina ensures international security standards like ISO 27001 throughout our collaboration with any client. Your data and IP are stored in our absolute confidentiality and security.

Stable & scalable services
Backed by a thriving Luvina Academy and a growing team of over 750 IT talents, we are confident in our
ability to form a long-term partnership with your project. We’re prepared to scale up promptly as your
needs expand.

OUR TECHSTACKS

Programing
language
Framework
/Platform
Automation
Test
Cloud
computing
Trending
Technology
Customize
Package​

Technologies
We Use

Programing
language
Framework
/Platform
Automation
Test
Cloud
computing
Trending
Technology
Business
Analyzing​

OUR BUSINESS WORKFLOWS

Our software outsourcing process typically consists
of the following stages
REQUIREMENT
COLLECTION
REQUIREMENT
COLLECTION
01
Feel free to share all your requirements with us. We’ll gather and formulate a proposal encompassing a tailored work plan, cost estimation, and suitable timeline.
FORMING
A PROFESSIONAL TEAM
FORMING
A PROFESSIONAL TEAM
02
Once the proposal is approved and contracts are signed, we set up an appropriate professional team with the right skills and experience to kick off your project.
ROUND-THE-CLOCK
SUPPORT
ROUND-THE-CLOCK
SUPPORT
03
Upon request, Luvina is capable of working 24/7 to ensure prompt handling of customer requests. Regardless of time zones and breaks, our Luvina team is ready to provide dedicated support to you.
ANALYTICS AND REPORTING
ANALYTICS AND REPORTING
04
Data related to ticket volume, response times, resolution rates, and user satisfaction is collected for analysis and improvement.

MODELS

Offshore
Development
Center (ODC)

A fully equipped IT infrastructure, and other
administrative units dedicated to your projects.

Staff Augmentation

HR supplement to your established team for any particular
timeframe

Time & Material (T&M)

Pay only for what you use.

Dedicated Development Team

Your own development team.

MODELS

Project-based
outsourcing

Get your project done with a fixed price
regardless of how complicated is the software project management.

️Finalized pricing

️Strict deadlines

️Predictability

️Minor to no management

MODELS
Hybrid
model

Utilizes the advantages of both the T&M and fixed-price pricing models

Optimize the budget without compromising on the quality of deliverables

A low-risk model for both service provider and client.

MODELS

Offshore
Development
Center (ODC)

A fully equipped IT infrastructure, and other administrative units dedicated to your projects.

Staff Augmentation

HR supplement to your established team for any particular timeframe

Time & Material (T&M)

Pay only for what you use.

Dedicated Development Team

Your own development team.

MODELS

Project-based
outsourcing

Get your project done with a fixed price regardless of how complicated is the software project management.

Finalized pricing

Strict deadlines

Predictability

Minor to no management

MODELS

Hybrid model

Utilizes the advantages of both the T&M and Fixed-price pricing models

Optimize the budget without compromising on the quality of deliverables

A low-risk model for both service provider and client.

CLIENTS SUCCESS

Simplify Your Customer Support

with Help Desk

Simplify Your Customer Support
with Help Desk