Optimizing E-Commerce & ERP Systems for a Global Retailer

Luvina’s Helpdesk & System Maintenance for Beato’s E-Commerce and ERPSystems​

Beato, a leading floral and gift-ordering service operating across multiple markets, including Singapore and Vietnam, relies on Luvina to ensure the seamless operation of its e-commerce (EC) and ERP systems.​

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Religion: Singapore​

Industry: Retail ​

Scope: Order Management, Product Management​

Duration: 10/2024 – Present​

Total Engagement: 1.5MM (as of March 2025) | 40 hours/month​

Services Provided​

🔹 System Maintenance: Add-on development, system updates, and ongoing maintenance.​
🔹 IT Support: System monitoring, issue investigation, and end-user assistance.​
🔹 Helpdesk Support: Providing assistance via email and WhatsApp.​

Supported Platforms: WordPress, Odoo​

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CLIENT & OBJECTIVES​

• Beato, a premier online flower and gift-ordering service, operates across multiple markets. Their e-commerce platform runs on WordPress, with sales data synchronized to an Odoo-based ERP system to streamline operations.​
• Previously, Beato’s EC system was developed and managed by an Indian vendor, but delays in addressing system issues—such as bugfixes, performance optimizations, and customer support—led to operational bottlenecks and inefficiencies.​
• Beato needed a reliable technology partner to enhance system stability, accelerate issue resolution, and ensure seamless help desk support.

CHALLENGES​

• As Beato expanded into new markets, they required a long-term technology partner to enhance and future-proof their systems.​
• Beato had no direct control over source code, hosting, or technical documentation, making vendor transitions difficult. Plus, Without an in-house IT team, Beato struggled to assess and select the right technology partner.​
• Existing issues and critical bugs need to be resolve swiftly to ensure a seamless experience during upcoming peak sales seasons, preventing revenue loss and maintaining a strong brand impression in new markets.​

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LUVINA’S SOLUTIONS​

• Proactive Helpdesk & Maintenance – Implemented priority-based issue resolution, automated monitoring, and real-time support via email & WhatsApp.​
• Optimized WordPress & Odoo System – Fixed backlog issues, enhanced performance, and ensured stability during peak seasons.​
• Seamless Vendor Transition – Retrieved system data, source code, and documentation, ensuring a smooth, disruption-free handover.​

Long-term:​

• Scalable & Future-Ready Architecture – Identified bottlenecks, optimized infrastructure, and planned upgrades for multi-language, multi-currency, and payment integrations.​
• Efficient Documentation & Knowledge Transfer – Standardized system documentation and streamlined request handling for long-term efficiency.​

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SI​

Seamless System Transition – Luvina took over Beato’s system within 5 days, ensuring zero downtime and uninterrupted operations for end users.​

Accelerated Issue Resolution – Resolved 30% of backlog issues within the first week, significantly reducing system disruptions.​

Peak-Season Stability – Implemented critical hotfixes and optimizations, preventing service downtime during high-traffic sales events.​

Proactive Bug Detection – Identified and eliminated hidden system flaws inherited from theprevious vendor, enhancing overall system stability and performance.

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EU​

Cost Efficiency – Helped Beato cut IT support costs by 50% while maintaining high-quality service and rapid response times.​

Seamless System Transition – Luvina took over Beato’s system within 5 days, ensuring zero downtime and uninterrupted operations for end users.​

Peak-Season Stability – Implemented critical hotfixes and optimizations, preventing service downtime during high-traffic sales events.​

Flexible & Responsive Support – Although contracted for 8/5 support, Luvina provided scheduled assistance during peak holidays, earning positive feedback from Beato.​