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service desk category
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Enhancing IT Help Desk Support for HeartcoreCMS System
Enhancing IT Help Desk Support for HeartcoreCMS System

  TABLE OF CONTENTS Luvina implemented an IT helpdesk support project focusing on resolving issues related to the HeartcoreCMS system. The main challenge is investigating and resolving errors encountered by end users, which requires a deep understanding of both the Java development process and HeartCore’s business processes. Country: JapanService: Support deskTechnology:+ Server side: Java, Spring, [...]

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Developing and Implementing an ERP System For Global Accounting System
Developing and Implementing an ERP System For Global Accounting System

  TABLE OF CONTENTS Country: JapanSolution: ERPCollaboration Model: ODC + onsiteDuration: more than 5 years (Sinve 2017) Our customer is a subsidiary of the End-user company, which has been under the management of IBM Japan since 2021. The End-user is a prominent Japanese tourism enterprise with a 110-year history, dominating the tourism solutions and services [...]

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Enhancing Multinational Technical Support for AWS Services
Enhancing Multinational Technical Support for AWS Services

  TABLE OF CONTENTS Our client is a premier AWS service provider in Japan. Overview: Our certified AWS technical support engineers play a pivotal role in assisting customers with matters related to AWS services. They address diverse user queries regarding AWS services and features on Zendesk. Their responsibilities encompass interpreting and investigating queries, and providing [...]

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