I. JOB DESCRIPTION

• Receive, survey and gather requirements from customers for project development

• Analyze business requirements, propose integration and technology solutions to meet the business unit objectives of the client

• Prepare detailed specification documents during product development such as SRS, FRD, BRD, activity diagrams, etc

• Act as a bridge between the development team and end-users

• Support PM/DM in presale process and project scoping

• Conduct training and support customers during UAT

• Receive, analyze and handle customer support requests

• Support other team members as assigned by the team leader

III. REQUIREMENTS

• Bachelor’s degree or higher in Computer Science, Information Technology, Economics or related fields

• At least 2 years of experience as a BA in Finance / Banking / Healthcare domains

• Hands-on experience collaborating with internal stakeholders such as Product Owner / Project Manager, Solution Architect

• Strong skills in requirements gathering and analysis from business/user perspectives

• Experience working with Agile methodology

• Experience in UI/UX and understanding of user-centered design mindset

• Proficient in tools for modeling diagrams, technical diagrams / workflow, wireframes, mockups.

• Strong analytical, problem-solving and systems thinking skills

• Good communication skills

• English: equivalent to IELTS 7.0 (good listening, speaking, reading, writing)

Preferences:

• Basic knowledge of cloud-based technologies

• Experience working on E-commerce or Smart Factory projects

IV. BENEFITS

1. Exclusive Leave Policy
• Check-in at 8:30 AM, no check-out required
• 12 days of annual leave/year, public holidays in accordance with government regulations
• 01 exclusive Luvina holiday (Monday – the 2nd week of October every year)
• Sick leave and maternity leave in accordance with Social Insurance regulations

2. Transparent Salary & Bonus Policy
• Saturdays and Sundays off; overtime pay according to the current Labor Law
• Bonuses on the Company’s Anniversary and Lunar New Year (Tết)
• Year-end performance bonus
• Welfare from the Life Committee: birthdays, weddings, childbirth, illness, etc., and Wednesday Tea Breaks every week

3. Fun & Connected Working Environment
• Participate in numerous major annual events: Year End Party, summer trips, celebrations of special days such as International Women’s Day (08/03), International Men’s Day (19/11), etc
• Exciting sports tournaments: Sport Day, E-sports, etc
• Regularly active clubs: Japanese Club, Yoga Club, Football Club, etc
• Modern open-space office with convenient facilities: Tatami Room, Mother’s Room, Massage Room, Pantry, etc

4. Vibrant Learning Culture
• A variety of free training programs on professional and soft skills
• Free intensive offline Japanese courses from N5 to N1, and 1-on-1 conversation practice with native Japanese teachers
• Free account access to the Udemy online learning platform
• Sponsored costs for exam preparation and professional certifications, plus instant bonuses for challenging certifications
• Encouraged to become an internal trainer with remuneration for internal trainers
• Opportunities to join workshops, seminars, and networking sessions with top experts in various fields

V. CONTACT INFORMATION

• Recruitment Department – Luvina Software Joint Stock Company

• Facebook Recruitment (Luvina Careers): Facebook

• LinkedIn Recruitment (Luvina Careers): LinkedIn

• Email: tuyendung@luvina.net

• Hotline: 0865 032 899

• Address: 4th Floor – Hoa Binh Building, 106 Hoang Quoc Viet, Cau Giay District, Hanoi City