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How We Help Businesses Implement Salesforce

Using Salesforce has emerged as a strategy for businesses to obtain an edge in the fiercely competitive business industry by improving client connections and optimizing procedures. However, not every business can independently use Salesforce. With their many advantages, Salesforce implementation services have become a “lifesaver” for many struggling enterprises trying to get off the ground. Let’s explore Luvina’s Salesforce implementation services in the article below to discover how we may assist companies enhance their customer connections and operational procedures.

Benefits of Salesforce Implementation Services

Salesforce is recognized as one of the world’s top customer relationship management (CRM) platforms today. Salesforce end-to-end implementation will bring several benefits to businesses, including:

Streamlining processes, and improving efficiency

Salesforce implementation services help consolidate all processes into one platform (Salesforce), provide real-time data, and enable employees to work and collaborate more effectively.

Enhancing customer relationships, and personalizing customer experiences

Salesforce provides customer databases with information such as purchase history, preferences, interactions, etc., helping predict customer needs and build long-term relationships.

Salesforce optimizes all activities in the business process, especially customer care

Increasing sales revenue

Salesforce implementation services help automate sales processes, manage leads, and ultimately close deals more effectively. This platform also allows businesses to track performance to adjust strategies, thereby increasing revenue.

Enhancing target marketing effectiveness, and increasing ROI

Salesforce provides customer data for crafting tailored marketing campaigns while integrating with other platforms to maximize reach. High conversion rates and customer engagement will help boost ROI.

Improving customer service

Salesforce implementation services assist businesses in addressing complaints promptly and personalizing customer experiences to gain more loyal customers.

Salesforce Products Luvina Implement

As a leading Salesforce implementation company in Vietnam, Luvina offers powerful CRM solutions using Salesforce to help businesses enhance customer interactions and drive growth.

Since 2004, we have been committed to partnering with businesses to improve their processes with outstanding products such as Salesforce Commerce Cloud, Salesforce APEX, and Salesforce Heroku, etc.

Salesforce Commerce Cloud: A cloud-based e-commerce platform enabling custom user interface development. Leveraging the capabilities of Salesforce Commerce Cloud, Luvina will assist businesses in expanding their online commercial operations. We aim to enhance their understanding of the market through artificial intelligence, simplify order management, and create personalized shopping experiences for customers.

Salesforce APEX: An object-oriented programming language for binding business logic into Salesforce development processes. Salesforce Apex not only automates business processes but also enhances customer experiences with a user-friendly interface and robust security. Additionally, Salesforce Apex allows integration with external services, expanding features, and enabling customized functionalities for a competitive edge in business.

Salesforce Heroku: A cloud computing platform providing services to develop, deploy, and manage web applications. Salesforce Heroku empowers businesses to detect, analyze, and respond to customer behavior in real-time, enhancing customer relationships.

With extensive experience collaborating with partners across various sectors, Luvina has been involved in projects supporting companies of all sizes in optimizing business processes through Salesforce implementation services.

Luvina provides Salesforce products that help solve business problems

A notable project is the integration of data from three retail companies into a CRM system that Luvina executed in 2016 and has maintained until last year. With this project, we leveraged our knowledge of CRM solutions and expertise in the retail industry to handle vast amounts of data from three separate companies, creating a unified CRM system to streamline customer operations effectively.

Furthermore, Luvina continued collaborating with a renowned IT service provider in Japan to revolutionize the CRM system for small and medium-sized enterprises. Throughout this project, Luvina participated seamlessly from the initial design phase to infrastructure setup and platform deployment. Despite the challenges posed by the post-COVID-19 era, Luvina successfully met all customer requirements, migrating 18 microservices for businesses onto the cloud platform.

With a series of successful projects, Luvina is confident in becoming the most reliable companion for customers in Salesforce implementation.

Salesforce Implementation Process

Each Salesforce CRM implementation partner may have different processes. At Luvina, Salesforce consulting and implementation typically include the following basic steps:

Step 1 – Meet with the client to determine goals and establish corresponding KPIs

Engage with the client to understand their needs and what they are seeking in the Salesforce platform. This information will help the Salesforce implementation services company identify priority features and establish appropriate KPIs.

Step 2 – Budget planning

This is a service within Salesforce consulting and implementation. At this stage, Luvina will advise on allocating an appropriate budget for the implementation process based on the client’s budget.

Step 3 – Develop change management strategy:

A reliable Salesforce implementation company needs to survey and gather feedback from employees to develop a suitable change management strategy, helping business employees quickly adapt to the new system.

Step 4 – Data migration

Develop a detailed plan for migrating data from the old system to the new system, including data selection and field mapping.

Step 5 – Gradual deployment of features

Develop a detailed plan for migrating data from the old system to the new system, including data selection and field mapping.

Step 6 – Training program development

If the business utilizes training services, Salesforce CRM implementation partners will develop programs consisting of training sessions and instructional videos to ensure business employees know how to use the new system.

Step 7 – Maintenance and support

Continuous maintenance to promptly detect errors and provide appropriate updates to accommodate changes in the business.

How We Help Businesses Implement Salesforce

By leveraging Salesforce, Luvina provides tailored CRM solutions that precisely align with your business requirements. With specialized expertise in Salesforce, Luvina helps businesses optimize customer interactions, streamline sales processes, and achieve outstanding CRM results.

With over 20 years of collaborative experience supporting businesses across various industries, Luvina commits to delivering:

– A team of over 750 talented IT professionals will scale support teams according to project needs.
– Infrastructure adhering to international standards, ensuring the highest level of data protection.
– The highest service quality comes with CMMI Level 3 and ISO 9001 certifications.
– The Luvina team is always ready to provide solutions tailored to your business needs.

Contact Luvina today for a detailed consultation on Salesforce implementation services.

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FAQs

What is Salesforce?

Salesforce is a cloud-based customer relationship management (CRM) platform. This platform allows all departments within a business to access customer information and data to automate processes and improve customer care quality.

How long does it take to implement Salesforce?

The time needed to implement Salesforce depends on the scale of the business, project complexity, and the level of customization required by the business. On average, a Salesforce implementation project can last from a few weeks to several months.

Is Salesforce implementation difficult?

Implementing Salesforce is a complex process, even for the most skilled teams, with failure rates ranging from 30% to 70%.

Can businesses implement Salesforce on their own?

Businesses can implement Salesforce on their own if they have a sufficient team consisting of project managers, Salesforce consulting units, and Salesforce experts. However, not every company has the resources to do this.

Why do you need a Salesforce implementation services company?

A reliable Salesforce implementation company will provide solutions tailored to your needs. Most companies providing Salesforce implementation services have experience working with Salesforce.

Details

How to choose Salesforce CRM implementation partners?

Choose a Salesforce implementation services company with a clear understanding of your industry or business area or experience handling similar projects. You can visit the websites of service providers for reference.

What will Salesforce consulting and implementation companies do?

These companies will help businesses implement Salesforce at the most optimized cost. For example, at Luvina, experts will meet and discuss with clients to determine goals and plans. Then, we will start implementing Salesforce in stages, while maintaining close contact with the business until the project is completed.

Is Salesforce easy to use?

The Salesforce platform is very user-friendly, especially if the business has a change management plan and detailed training program in place.

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